Email Enquiries

Please use email, if possible, as your first point of contact - it saves time and missed calls. We can normally respond on the same working day.

For a potential libel complaint email us at:

complaints@libel-law.co.uk

If you require advice on defending a libel complaint email us at:

defence@libel-law.co.uk

For other matters please use:

lawyers@libel-law.co.uk

 

Contacting external complaints' bodies - see complaints process next column

For dissatisfaction with service and standards www.legalombudsman.org.uk  PO Box 6806 Wolverhamtpon WV1 9WJ

Email: enquiries@legalombudsman.org.uk

Tel: 0300 555 0333

Or for more serious regulatory and/or conduct concerns https://www.sra.org.uk/home/contactus.page 

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN. Tel: 0370 606 2555

Complaints - what to do and external links

Our regulator requires us to have complaints procedures in place and provide links to external complaints handling bodies. We welcome feedback either complimentary or critical - it helps us to monitor standards and promote the best service. 

Should a potential complaint arise we will ask for the specific matter to be clarified in writing to which Mr Sahota will respond with his proposed action by no later than the second working day and, if appropriate, a 'resolution meeting' will be held within 2 weeks of inital written complaint; thereafter within a week Mr Sahota will provide a formal solution response. Should you not be satisfied with any aspect of our proposal or solution we will ask you to put your remaining concerns in writing. Mr Sahota will within 5 days of receipt of your continuing concerns provide, if appropriate, a revised proposal to deal with matters to your satisfaction. Should this process not resolve matters then your option to complain externally still remains - the links to which are provided in the first column on this page.  

Address & Contact details 

Sahota Solicitors
218 The Strand,
London,
WC2R 1AT

0845 630 2095 (landline during office hours 9am - 5pm Monday to Friday)

020 7583 9521 (fax)

DX: 232 London Chancery Lane